Reliance Broadband Internet Service ? Online Complaint

User ID 3829 1255 0145
Given by me Cheque No is : 738476 (State Bank)
I am complaining again consumer forum because my problem is still same from 7 DEC 2012, my internet is not working and I facing a problem.

I paid full charge, We are facing the problem from first day, I discussed with customer care but not able to solve, and giving me wrong update against my complaint.
I have called customer service and informed them this connection is not working, Customer care write my complaint, and nothing they do on my complaints, same is happening again and again it is happening repeating manner, I facing a lot of problem.

I have complained to Reliance about my problem so many times but still this is same.

Please find the below complaint details. I have informed to reliance customer care so many time but my problem did?t resolve.

Complaint ID : 1 ? 07/12/2012 11:58 pm No. 193513419

Complaint ID : 2 ? 15/12/2012 12:08 pm No. 194057876

Complaint ID : 3 ? 16/12/2012 06:48 pm No. 194150793

Please find mail communication below.

==========================================Start
Dear Maneesh,

This is with reference to your e-mail dated December 20, 2012 for your Reliance Subscriber ID 382912550145, regarding connectivity.

The complaint is already registered vide Service Request ID 194395808 (on 20/12/2012 at 12:21:34 AM), which is in process and it will be resolved within 24 hours from the time complaint has been logged.

Due to technical reasons services are affected in your area and it is expected to be resolved till 15:00 hours of 21th December 2012.

However, if still the issue persists after the given time frame, please write to us.

Be assured that we would do our best to assist you with your concern.

We regret for the unpleasant experience faced by you.
Thank you for choosing Reliance.

Regards,

Farhan Baig
Officer ? Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us through any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

??Original Message??
From: Maneesh Soni (maneeshsoni.mca@gmail.com)
Date: Thursday, December 20, 2012 10:26 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Fwd: Complaint as per the commitment notproving the service

Dear,

My Problem still same, my connection not working and your system in showing complaint close can you short out,
I am bearing lot of problem.

Maneesh Soni
08767189193

???- Forwarded message ???-
From: Maneesh Soni
Date: Wed, Dec 19, 2012 at 4:17 PM
Subject: Re: ?Reliance=011-449-289? Complaint as per the commitment not proving the service
To: ?broadband@relianceada.com?

Hi,

Thanks for your prompt response,
But I want to know how this problem resolved, without any representative means didn?t come any one at my home for configuration and for setup.

In my request/complaint (194150793) I have mentioned clearly please call me after resolving the issue but I didn?t get any call.

One more thing I want to share with you I have raised three complaint,

Complaint ID : 1 ? 07/12/2012 11:58 pm No. 193513419

Complaint ID : 2 ? 15/12/2012 12:08 pm No. 194057876 06:09 PM

Complaint ID : 3 ? 16/12/2012 06:48 pm No. 194150793

my 2 nd complaint(194057876) closed at 06:09 PM but at the same time I am calling to customer care and I had share my problem with yogesh, at same time connection was not working, and same day I locked another complaint (194150793).

I want to know why reliance false updating going on in the system.

Please call me.

Maneesh Soni
08767189193

On Wed, Dec 19, 2012 at 3:55 PM, broadband@relianceada.com wrote:
Dear Maneesh ,

This is with reference to your e-mail dated December 18, 2012 for your Reliance Broadband subscriber ID 382912550145, regarding connectivity issue.

Your connectivity complaint, registered vide Service Request ID 194150793 has been resolved.

If any issue persist, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Bajirang Kadam
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

??Original Message??
From: Maneesh Soni (maneeshsoni.mca@gmail.com)
Date: Tuesday, December 18, 2012 04:04 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Complaint as per the commitment not proving the service

Hi,

UserID 3829 1255 0145
Given by me Cheque No is : 738476 (State Bank)
I had taken a reliance broadband internet connection, but as per commitment not proving the service,
I paid full charge, We are facing the problem from first day, Every weekend Saturday and Sunday disconnect the connection
for that I called customer service and informed them this connection is not working, Customer care has written my complaint, same is haeppening again and again
every weekend. Because of it is happening repeating manner, I facing a lot of problem.

I have complained to Reliance about my problem many times but still this is same.
Please find the below complaint details. I have informed to reliance customer care so many time but my problem did?t resolve.

Complaint ID : 1 ? 07/12/2012 11:58 pm No. 193513419

Complaint ID : 2 ? 15/12/2012 12:08 pm No. 194057876

Complaint ID : 3 ? 16/12/2012 06:48 pm No. 194150793

?
Regards,
Maneesh Soni
+918767189193

===========================================End

Source: http://www.consumercourtforum.in/india/reliance-broadband-internet-service/

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